Encountering a bug in a live-service videogame title such as Genshin Impact something is normal. Even after going through quality testing, there are instances where many bugs remain undetected. But, with millions of players playing the game on a daily basis, they are more prone to encounter a bug than the developers themselves.
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To maintain the quality of the game and the gameplay experience, players must report the bugs they encounter in Genshin Impact or any other game, as early as possible. There are different ways to report something to the developers of the game. Some of the steps to report a bug are given below.
Reporting a Bug via Game
- Open the game and click on the paimon icon to open the game menu.
- Click on the “feedback” option on the bottom.
- A new window will open up with different Genshin Impact report options.
- Click on the appropriate option and report the issue.
Reporting a Bug via E-mail
Players can also report a problem to miHoYo via [email protected] email or for general inquiries. This email address can be used even if you do not have an account or cannot log into your account or run the game. This will allow you to get support right away for the game.
There is also the Hoyolab community website where you can post your queries and problems. Furthermore, the most important thing is to have enough evidence to make your problem seem reasonable enough for the developers to solve. This can be in the form of a screenshot of the game glitching or in any other way.
Genshin Impact is a free-to-play gacha-based role-playing game currently available on PC, PS4, PS5, Android, and iOS platforms.
